We are currently accepting patients with Aetna, Blue Cross Blue Shield, Cigna, First Choice Health, Moda Health, Pacific Source, Providence Health Plans, Regence Blue Cross Blue Shield, and United Healthcare. Please call your insurance provider before making an appointment to ensure that we are in your network.
Follow-up visits allow your provider to assess your response to treatment, evaluate for side effects, and determine whether your medication or dosage needs to be adjusted - especially for conditions that may change or improve over time.
This approach ensures you receive safe, effective, and up-to-date care tailored to your current health needs. At each visit, your provider will prescribe an appropriate supply of medication to last until your next required appointment.
We will need your insurance information and your personal information, including birth date, address, phone number. When you come in for your first appointment, we will ask to see your insurance card and your personal ID if you are over 18 years old.
Medical appointments last between 15-30 minutes. Behavioral health consults last between 30-90 minutes. Please arrive 20 minutes early for establishing New Patient appointments and Wellness Examinations to allow time for paperwork. There is only a 5 minute grace period if you arrive late for your appointment so try to be timely.
We request that you call to cancel or reschedule your appointment as soon as you know you will not be able to make it. You can do this by calling our office at 503-620-5556.
We accept cash, checks, and credit / debit card payments. You can pay in the office or online through our patient portal. If you wish to pay cash for a service, we accept personal payments (not billed to insurance).
We accept Medicare Advantage Plans in network for Providence Medicare Advantage, and we accept other Medicare Advantage Plans that have out-of-network benefits. Please verify your insurance coverage and benefits with your insurance company before your visit.
Our practice utilizes HIPAA-compliant AI tools to enhance your care by allowing providers to focus entirely on you, rather than a computer screen. This technology securely captures the medical details of your conversation in real time, ensuring no important information is missed. Each of our providers chooses whether to use this tool; if you have concerns or would prefer a visit without AI documentation, please call our front desk to discuss your provider’s current workflow or to find a provider who best fits your needs.
If you have an emergency, please dial 911 or head to the nearest emergency room. If it is not an emergency, please call the office to ask assistance from a staff member.
If you have a refill request, it may be time for a follow up visit! Please contact the front desk to make an appointment.
If you have a simple question for your provider, use your patient portal to send a direct message. If your question is sent Monday through Thursday, from 9am-5pm, you can expect an answer within 24 hours. If your question is sent during the weekend, the response may take up to 72 hours.
If your question is more than a sentence or two, you may be asked to make an appointment to provide you the best answer and personalized care with our providers.
Some concerns can be treated without an in-person visit. If your visit does not involve controlled substances, fevers, infections, open wounds, or require a provider to assess your heart, lungs, eyes or ears, telemedicine may be a great option.
Telemedicine visits are conducted by video and are ideal for counseling and behavioral health appointments. You must be an established patient with access to email, the patient portal, reliable internet, and a credit or debit card on file with the clinic - your card will only be charged with your co-pay if applicable.
If you have a medical emergency, please go to the ER or call 911.
If you have a medical issue outside of clinic hours, that is not an emergency, you can call our office number and our on-call provider will get back to you as soon as possible.
What is care coordination, and why does it matter for my care?
Care coordination means our team works together to organize your referrals, test results, and care plans so nothing falls through the cracks. It helps make sure everyone involved in your care — including you — is on the same page.
Who do I contact if I have questions about a referral or test result? Your care team will tell you exactly who to reach out to, usually a Medical Assistant, and how to contact them (for example, by calling the front desk and asking for them by name). This information is also included on your after-visit summary and can be provided in a printed handout.
How will I know who my care coordination contact is? You'll be told in three ways: verbally during your visit, through a printed handout, and on your after-visit summary or a follow-up call/portal message. If you're ever unsure, just ask the front desk and they'll point you to the right person.
Will this information be given to me in writing? Yes. Your after-visit summary should include your care coordination contact information, and a printed handout is also available identifying who to contact for referrals, test results, or care plan questions.
How long does it take to hear back after a referral is placed? You can expect to be notified within 1–3 business days after a referral has been placed.
Who follows up on my test results and referrals? Medical Assistants track outstanding referrals and pending test results, follow up with you and any specialists involved, and help schedule next steps if needed.
Who helps develop my care plan, and how am I involved in that process? Your Primary Care Provider oversees care plan development and clinical follow-up, and your care plan is built together with you — reflecting your specific circumstances and goals.
What if the front desk can't answer my question — what happens next? If front desk staff can't resolve your question, it's routed to the clinical team so you get a timely answer.
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